Our Services

BML Istisharat commits to a successful and state of the art implementation and support services within defined time scale.

Main Services

Full on-going, efficient and cost effective support during and after implementation covering all aspects of project delivery including:

  • Project management
  • Business consulting
  • Business requirements study
  • Gap study
  • Platform Recommendation:

           - Production

           - Disaster Recovery

           - Training

           - Development

           - Testing

  • System deployment
  • System implementation
  • Comprehensive training

           - Train the trainers

           - Users and Administrator training

           - Hands-on and total Knowledge Transfer

  • Parameters Setting
  • Configuration
  • Customization
  • Data migration
  • Integration with third party application
  • Testing:

           - Unit test

           - Integration test

           - Users Acceptance test

           - Data Migration Functional test

           - Performance and Intrusion test

           - Disaster Recovery test

  • Training on data dictionary, ERD and data model
  • Mock Run, Pilot Site and Parallel Run
  • Roll Out to production
  • Oracle Products installation and configuration
  • Warranty and post implementation support

General Support

  • Hot Line

  • Help Desk

  • 24/7 support

  • Remote Support

  • Tele-maintenance

  • On-site interventions

  • RDBMS health checks

  • Enhancements and updates

  • SLA according to severity levels

  • 12 months warranty after acceptance

  • Cost effective annual maintenance after warranty

  • Ticketing system: website for inquiries, requests, error logging, and follow-ups